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Rusty W. Hitt
Organizational Change Manager
 

Professional Experience

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Lam Research, Fremont, CA, 2022 to Present

GIS Organizational Change Manager

  • Led change management activities for Global Information Systems, reaching 27,000 global users.

  • Established a formalized Organizational Change Management (OCM) framework based on Prosci/ADKAR, enhancing clarity and alignment across stakeholders.

  • Crafted training strategies for multiple technical and non-technical implementations to upskill employees in new systems and processes.

  • Spearheaded change adoption for the ServiceNow Virtual Agent rollout using the ADKAR methodology, delivering measurable engagement success.

  • Partnered with leadership to develop value-driven narratives, demonstrating program impact through frameworks and metrics for a large-scale digital transformation.

  • Led and mentored junior change managers in developing skills and experience in the change management space.

  • Developed plans for multiple projects that include organizational analysis, leadership alignment and messaging, communication, stakeholder engagement, and training.

  • Delivered major projects such as ITSM Change management, Problem management, Incident management, Common Services Data Model, Windows 11 upgrade, Artificial Intelligence (AI) policy implementation, and AI Chatbot implementation.

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WESCO | Anixter, Glenview, IL, 2019 to 2022
Change Management Analyst

  • Led people focused design and strategy for implementation of SAP Hybris Back Office for ecommerce solution in an Agile environment ensuring business readiness across internal business functions and segments delivering a comprehensive solution including messaging, training, and project coordination all on time for a successful go-live.

  • Led change management activities for implementation of customer-facing, native-built order management functionality affecting a population of 1000+ sales representatives and a global customer base delivering a global messaging campaign, training, and thought partnership for the project team.

  • Led change management activities for Customer facing initiative involving customer loyalty programs with communication and training to an international audience of 1000+ for an on-time go-live.

  • Led change management activities for multi-phased vertical market specialization including a by phase change playbook, change assessments, training needs assessment, training delivery, and communications

  • Developed and implemented a cultural change strategy for departmental unity including activities to engage people through professional development in a team environment, professional interest presentations, community service, and activities that promoted enjoyment in the workplace like virtual happy hours resulting in a more engaged and responsive team environment.

  • Developed communication plan for Oracle Cloud EPM implementation including schedule for development, approval, and delivery strategy of communications to maximize adopter engagement.

  • Authored Oracle Cloud EPM implementation sustainment plan designed to uphold and support the change by identifying change activities, roles and responsibilities, documentation, and future activities needed to maintain the implementation after go-live.

  • Conducted research and authored executive recommendations to improve strategy for cultural integration.

  • Led multiple projects simultaneously, prioritizing, organizing, and tracking details while meeting deadlines of multiple projects with varying completion dates.

 

Empire Today, Northlake, IL, 2018 to 2019
Instructional Designer

  • Work directly with senior managers and c-suite executives to build buy-in through internal marketing, uncovering needs, and maintaining executive adoption for improvement initiatives. 

  • Act as project manager for large scale, multifaceted talent improvement initiatives for major business-to-business functions.

  • Develop talent strategy for commercial sales functions resulting in improved onboarding and shorter time to desired performance.

  • Devise and implement competency models for leading to clear benchmarks for talent management strategies including succession planning.

  • Collaborate across multiple business functions to develop and support improvement initiatives 

  • Acted as performance management system (Bridge) subject matter expert.

  • Collaborate with external change management team to align legacy systems and current state training with upcoming Microsoft D365 ERP implementation training.

  • Create and edit eLearning material in Storyline 360, Audacity, Camtasia, and Learning Management Systems (LMS) tools while responsible for video and audio production and editing.

  • Mentor other instructional designers and knowledge specialists in talent strategy best practices resulting in a more collaborative and capable learning and development team.

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Education and Credentials

 

  • Master of Science (M.Sc.) in Organizational Performance, Focus: change management & org development

    • Boise State University, Boise, ID

  • Master of Arts (M.A.) in Communication, Focus: rhetorical theory

    • University of Arkansas, Fayetteville, AR

  • Bachelor of Arts (B.A.) in Communication Studies 

    • University of Arkansas, Fayetteville, AR

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Certifications

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  • CCMP, Association of Change Management Professionals, 2023

  • Lean Yellow Belt, Anixter, 2021

  • PMP, Project Management Institute, 2020

  • Prosci Certified Change Management Practitioner, 2019

  • Workplace Instructional Design (WIDe) Certification, Boise State University, 2018

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